Terms of service

Welcome to Covered!

This website, as well as any and all associated websites, mobile sites, and mobile applications (collectively the “Site”) is published, owned, and operated by Blume Society t/a Covered, a private company established under Dutch law, based in Amsterdam, the Netherlands, and registered with the Chamber of Commerce under file number 88811115 (“Covered”, “we”, “us”, “our”).

Covered operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the "Services").

The below terms and conditions, together with any policies referenced herein (these "Terms of Conditions" or "Terms") describe your rights and responsibilities when you use the Services.

Please read these Terms and Conditions carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.

By visiting, interacting with or using our Services, you agree to be bound by these Terms and Conditions and our Privacy Policy. If you do not agree to these Terms and Conditions or Privacy Policy, you should not use or access our Services.

ARTICLE 1 – DEFINITIONS AND APPLICABILITY

1.1 Covered: The user of these general Terms and Conditions, acting as the seller of products via the website.

1.2 Customer: The natural person who is not acting in the exercise of a profession or business (consumer) and enters into an agreement with Covered.

1.3 Agreement: Any arrangement or contract concluded between Covered and the Customer for the purchase of products, of which these terms form an integral part.

1.4 Product(s): The product(s) as offered on the website.

1.5 Terms and Conditions: These general terms and conditions of Covered.

1.6 Site: the website www.coveredstudio.com or any other website operated by us.

1.7 These terms apply to all offers, orders, and agreements made by Covered for customers, unless otherwise explicitly agreed on in writing.

1.8 If the Customer declares other provisions or terms applicable in his order, confirmation or through any other communication medium, such provisions will only be binding upon Covered if and in so far as Covered has explicitly accepted them in writing.

ARTICLE 2 – THE OFFER AND THE AGREEMENT

2.1 All offers on the website or through any other sales channel are non-binding and valid while stocks last. Although Covered takes great care to ensure that all information, prices, and availability shown are accurate and up to date, the Customer acknowledges that errors or omissions may occasionally occur or that certain Products may no longer be available at the time of ordering.

2.2 If an offer has a limited period of validity or is subject to specific conditions, like discounts, this will be clearly stated in the offer.

2.3 The agreement is concluded at the moment the Customer completes the checkout process and receives an electronic order confirmation from Covered.

2.4 If it is found that, in accepting or otherwise entering into the Agreement, the Customer has provided incorrect data, Covered will have the right to suspend its obligations until the correct data has been received from the Customer.

2.5 Covered expressly reserves the right to reject a Customer’s order without stating reasons.

2.6 Covered prohibits the sale of Products and Services by unauthorized resellers and does not sell or supply Products or Services to unauthorized resellers. Covered also prohibits any orders placed with the intent to be shipped to a freight forwarder, either domestic or international. This includes any third-party service that consolidates, redirects, or forwards shipments to alternative destinations on behalf of the Customer. Any such orders will be rejected without stating reasons and the concerning Customer may be excluded by Covered from the Site.

2.7 In the event Covered suspects any fraudulent activity, including but not limited to providing false information, unauthorized use of payment methods, unauthorized reselling, infringement of copyright, suspicion of a bulk or resell order, or other actions which could intend to disrupt, abuse, exploit or deceive our services, Covered reserves the right, at its sole discretion, to (i) Block access to the Site and the Products and Services of Covered; (ii) Remove or disable any associated Customer accounts from the database of Covered; (iii) Cancel any orders or transactions related to fraudulent activity; and (iv) Prevent placement of any future orders on the Site.

ARTICLE 3 – PRICES AND INFORMATION

3.1 All prices as displayed on the Site and on other materials originating from Covered include VAT and any other taxes and levies imposed by the government, unless stated otherwise on the Site. If the rate of VAT changes between the Customer’s order date and the date we supply the Product or perform the Service, Covered will adjust the rate of VAT that the Customer pays, unless the Customer has already paid for the Product or the Service in full before the change in the rate of VAT takes effect. The local currency calculations are based upon those prices set by us in Euros. Please be aware that fluctuations in currency exchange rates will affect the product prices in your local currency. In addition, as part of the conversion process, third-party service providers may round your local currency price to adjust for the fluctuating currency exchange rate and conversion fees. We have the right to refuse or cancel orders placed for the product listed at the incorrect price, regardless of whether the order has been confirmed or your credit card charged.

3.2 For orders outside of the European Union, additional costs such as customs duties, import VAT or any other fees, levies or taxes may apply. Such costs are expressly not included in the price and will be fully borne by the Customer. Covered cannot be held responsible for any additional costs, such as (including but not limited to), customs duties, VAT and/or any other fees, levies or taxes. We recommend contacting your local customs office for more information on specific taxes and customs duties in your country.

3.3 If shipping costs are charged, these will be clearly stated on the Site before the Agreement is concluded. The shipping costs will be displayed separately in the ordering process.

3.4 Although we take great care to ensure that the content of the Site is accurate and up to date, Covered can however not guarantee that all information on the Site is displayed correctly and/or is complete at all times. All prices and other information displayed on the Site and on other materials originating from Covered may include typographical and/or programming errors. Covered is not liable for such typographical and/or programming errors and reserves the right to correct such errors at all times. If Covered accepts and processes the Customer’s order where a pricing error is obvious and unmistakable and could reasonably have been recognized by the Customer as a mispricing, Covered may end the Agreement, refund any sums paid and require the return of any Products provided.

3.5 Covered reserves the sole right to make changes to the pricing and availability of the Products and the Services at any time without further notice. This will not affect any Agreements which have already been concluded between the Customer and Covered.

3.6 Covered reserves the right to modify, suspend, or discontinue any promotional offers or discounts, including but not limited to the welcome discount, at any time without prior notice. Such modifications will not affect promotions that have already been redeemed before the date of change. Covered further reserves the right to adjust the terms and conditions of any discount codes, including limiting their use such that they cannot be combined with other offers, discounts, or promotions. All promotional offers are subject to availability and may be restricted at the sole discretion of Covered.

3.7 Price adjustments resulting from changes in applicable laws or government measures may be passed on by Covered, provided that such adjustments are permitted under applicable consumer protection law.

ARTICLE 4 – PRODUCTS AND SERVICES

4.1 The images of the Products and the Services on our Site are for illustrative purposes only (including but not limited to the colour, amount and appearance of the Products). Covered is not liable for any deviations between the colour of the actual Product and the colour of the Product as displayed on the Site. Please note that due to unique packaging and product variations based on individual tolerances, the items you receive may appear slightly different in size or fullness compared to the images on our site. This is a normal occurrence and does not affect the quality of the product. You acknowledge that the particular technical specifications and settings of your computer and its display could also affect the accuracy of its display, and the look of Products offered on the Site may not accurately reflect the look of the actual Product. Please pay close attention to the written descriptions and specifications for Products, and do not rely solely on the photographs.

4.2 Covered may change the Product at any time and without further notice (i) to reflect any changes in relevant laws and regulatory requirements and (ii) to implement minor technical adjustments and improvements. These changes will not affect the Customer’s use of the Product.

ARTICLE 5 – DELIVERY AND TRANSFER OF RISK

5.1 As soon as Covered has received a Customers’ order and has confirmed the acceptance thereof, it will hand over the Products to the shipping company as selected by the Customer during the ordering process. The shipping company will deliver the Products to the Customer. Once an order has been successfully delivered by the shipping company, the risk of loss or theft transfers to the Customer. If your item is lost or stolen after it has been marked as delivered, the Customer should (i) reach out to the shipping company to file a claim, and (ii) send an email to info@coveredstudio.com with the claim number received from the shipping company. Once we receive your claim number, we will investigate the matter and work with you to determine a suitable resolution, where possible, with the claim number received from the shipping company. Once we receive your claim number, we will investigate the matter and work with you to determine a suitable resolution, where possible.

5.2 The Site includes information describing the manner of delivery of the Products and an estimation of the term in which the Products will be delivered to the Customer. Any estimated arrival or delivery date provided by Covered is for informational purposes only and shall not constitute a binding guarantee or commitment. Although Covered will make all reasonable efforts to meet the estimated delivery timeline, actual delivery may occur earlier or later than anticipated. Covered cannot be held liable for any losses or damages resulting from a delay in the shipment or delivery of Products outside its reasonable control.

5.3 A reasonable delay in delivery shall not entitle the Customer to compensation, termination of the Agreement, or cancellation of the order, unless such delay is unreasonable within the meaning of applicable consumer protection law. Covered is not responsible for refunding shipping costs due to postal or carrier delays.

5.4 Covered shall, moreover, not be liable for any delay in delivery caused by circumstances beyond its reasonable control, including but not limited to customs procedures, strikes, carrier delays, or natural events. In the event of a delay, Covered is not obliged to resend the Product or offer a replacement, unless otherwise required by mandatory law.

5.5 If Covered is unable to deliver the Products within thirty (30) days after the confirmation of acceptance of the order, it will notify the Customer accordingly. In such an event the Customer has the right to (i) either agree to a new delivery date or (ii) to dissolve the Agreement without incurring any costs, and the Customer will receive a refund for any Products paid for but not delivered.

5.6 Covered advises the Customer to inspect the Products upon receipt and to report any defects within five (5) working days after delivery in writing or by email, and in any case within a reasonable period of time after discovering the defect.

5.7 As soon as the Product has been delivered to the delivery address submitted by the Customer, the risk of the Product fully transfers to the Customer, without prejudice to any rights consumers may have. This means that the Customer becomes responsible for the Products.

5.8 If no one is available at the Customer’s address to take delivery and the Products cannot be posted through the Customer’s letterbox, the shipping company may leave a note informing the Customer of how to re-arrange delivery or collect the Products from a local depot. If the Customer fails to collect the Products or if, after a failed delivery to the Customer, the Customer does not rearrange delivery or collect the Products from a delivery depot, the Customer will be contacted for further instructions and Covered may charge the Customer for any further delivery costs. If, despite our reasonable efforts, we are unable to contact the Customer or re-arrange delivery or collection we may end the Agreement and refund the Customer for the price of the Products (excluding any delivery charges we have incurred).

5.9 The risk of loss or damage to the Products passes to the Customer once the Products have been delivered to the address provided by the Customer or to another location designated for delivery, including delivery to neighbours or a designated pick-up point. From that moment, Covered is no longer liable for loss or damage to the delivered Products, without prejudice to any mandatory rights of the Customer under applicable consumer law.

5.10 Covered does not ship to P.O. boxes. An order to a P.O. box will be cancelled at our discretion. A valid residential address must be provided at checkout. Covered does not accommodate package rerouting, in-person pick-ups, or offer refunds for orders shipped to hotels, warehouses, businesses, or other temporary or non-residential addresses. Covered is not responsible for any delivery issues arising from incorrect or incomplete address details submitted by the Customer. We further point out that once an order has been placed and processed by our warehouse, the address cannot be modified.

5.11 International delivery is available to selected countries only. Delivery times and shipping costs may vary depending on the destination. Customers are responsible for verifying whether Covered delivers to their location before placing an order. For inquiries about international shipping, Customers may contact Covered via info@coveredstudio.com.Please allow additional time for international shipments.

5.12 If the ordered Product is out of stock or can no longer be supplied for any other reason, Covered may cancel the order by notifying the Customer or deliver a Product that is comparable in nature and quality to the ordered Product. In that case, the Customer will have the right to dissolve the Agreement without incurring any costs and the Customer may return the comparable Product free of charge within fourteen (14) days after the Product has been delivered to the Customer.

ARTICLE 6 – RIGHT TO CANCEL AND REFUNDS

6.1 The Customer has the right to dissolve the agreement without giving reasons for a period of 14 calendar days after receiving the Product has been delivered to the Customer.

6.2 To start a return the Customer must first inform Covered the wish to cancel and return the Product by sending an email to info@coveredstudio.com. This notification must include the following information: order number, name, e-mail address, and reason for return.

6.3 Insofar as is reasonably possible, returned Products must be sealed, unused, undamaged and returned in its original unopened packaging. Returned Products that do not satisfy all of the aforementioned conditions, cannot be accepted.

6.4 The costs of returning the products are for the Customer's account, unless otherwise indicated.

6.5 Covered will confirm receipt of the returned Product upon receipt. Within fourteen (14) days of being notified that the Customer wishes to return the Product, Covered will refund the total purchase price (including shipping costs) to the Customer, provided that Covered has received the returned Product itself or Customer is able to proof shipment of the Product. If Customer has chosen for a shipping method that was more expensive than the “standard shipping method”, Covered will only reimburse the price of the “standard shipping method”.

6.6 Covered does not offer exchanges. If the Customer wishes to receive another Product, they must return the purchased Product, request a refund, and place a new order.

ARTICLE 7 - PAYMENT

7.1 The Customer shall pay the amounts due to Covered in accordance with the ordering process and through the payment method selected on the Site. Covered is free to offer any payment method of its choice and may change these payment methods at any time.

7.2 Any refunds will be provided by the method used by the Customer for payment, unless agreed otherwise.

7.3 Except as otherwise specifically provided herein, if for any reason you cancel any payment made by credit card or otherwise fail to pay the total purchase price with respect to any products, you will be in default and will be liable for payment of such total purchase price and any other applicable charges. In such an event, without limiting any other rights or remedies available to us, we may cancel the sale of such products to you (if not received already) and resell such Products in the manner we see fit. In addition, if you for any reason fail to pay the total purchase price with respect to any products received, you irrevocably authorize us, at our option, to charge you for any outstanding portion of such total purchase price using any credit card information you have provided on the Site or in connection with the purchase, whether or not you provided such credit card information in connection with the sale at issue.

ARTICLE 8 – CONFORMITY AND STATUTORY WARRANTY

8.1 Covered warrants that its Products meet the reasonable expectations of quality and durability under normal use. This warranty covers manufacturing defects and faults that render the Product non-conforming at the time of delivery.

8.2 Given the nature of the Products, being: daily-use accessories, Customers should take into account that signs of normal wear and tear may occur over time. Normal wear and tear includes, for example (but not limited to): minor scratches, discoloration, or slight loosening or stretching resulting from regular use. Such wear and tear does not constitute a defect and is not covered under the commercial warranty.

8.3 If the delivered Product fails to comply with the Agreement, the Customer must notify Covered thereof in writing (which includes e-mail) within a reasonable period of time, where a notification within two (2) weeks after the consumer has discovered the defect will be considered reasonable. Such notification must contain a description of the defect in as much detail as possible, in order to enable Covered to provide an adequate response and/or take adequate action.

8.4 If a Product fails to comply with the Agreement and the Customer has correctly notified Covered thereof in writing within a reasonable period of time, the Product concerned will be repaired, replaced or (partially) refunded, such in consultation with the Customer. Covered will pay the costs of return and other shipping costs in case of faulty or misdescribed Products.

8.5 The Customer benefits from the statutory warranty for conformity applicable in their country of residence. Nothing in these Terms shall affect the mandatory legal rights that the Customer possesses under the national legislation within these regions.

ARTICLE 9 – LIABILITY

9.1 To the extent allowed under applicable mandatory law, the total liability of Covered in respect of the Customer due to an attributable failure to perform the Agreement is limited to a compensation which does not exceed the price stipulated for that particular Agreement (including VAT and shipping costs). Covered is not liable for any special, indirect or consequential damages or losses, including, without limitation, consequential damages, loss of revenue, lost profits, lost savings, loss of data, loss of contracts, business or anticipated savings, loss of goodwill or reputation, loss or corruption of data, and damage due to business interruption. Covered does not exclude or limit in any way its liability to the Customer where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence and for fraud or fraudulent misrepresentation or for breach of Customer’s legal rights in relation to the Products/Services and for defective Products under the Consumer Protection Act 1987.

9.2 To the extent permitted by applicable law, and without prejudice to any rights consumers may have, Covered will only be liable to the Customer on account of an attributable failure in the performance of an Agreement if the Customer issues a written notice of default to Covered without delay, stipulating a reasonable period of time in which Covered has the possibility to remedy the default, and Covered fails to cure the default within such period (unless the default cannot be remedied). The notice of default must contain a description of the default in as much detail as possible, in order to enable Covered to provide an adequate response and/or take adequate action.

9.3 Any event giving rise to compensation is subject to the condition that the Customer reports the damage or loss in writing to Covered as soon as possible, but no later than within thirty (30) days after the damage or loss has arisen.

9.4 Covered shall not be liable for:

a. minor deviations in colour, texture, finish or appearance of the Product(s);

b. damage to Product(s) resulting from improper, careless or non-intended use, failure to follow care instructions, normal wear and tear, or inadequate maintenance or storage by the Customer;

c. damage to personal property or other items of the Customer, including but not limited to mobile phones, notebook computers, tablet computers, clothing, bags or other accessories, arising from or in connection with the use of the Product.

9.5 Covered is not liable for any failure or delay in the performance of its obligations under the Agreement, the Terms and Conditions or any damage or loss the Customer has incurred caused by force majeure, meaning any event beyond the reasonable control of Covered or any third parties engaged by Covered to fulfil its obligations under the Agreement, including but not limited to strikes, work stoppages, theft, sabotage, fraud, accidents, acts of war or terrorism, civil or military disturbances, flu outbreaks, plagues, pandemics, epidemics, quarantine restrictions, acts of government, nuclear or natural catastrophes or acts of God, and any interruptions, failure, loss or malfunctions of utilities, communications, computer (software and hardware) services, telecommunications, data communications or related services, to the extent permitted under applicable law. This includes amongst others (and without limitation) the event that any third party engaged by Covered is not able to fulfil its obligations due to a force majeure event. If there is a complete failure or a risk of a substantial delay then you may contact us to end the Agreement and receive a refund for any Products you have paid for but not received.

ARTICLE 10 - COMPLAINTS

10.1 If the Customer has any complaints in connection with a Product or Service or regarding any other aspects of the Site or service of Covered., it can submit a complaint by email (info@coveredstudio.com).

10.2 Covered will respond to the complaint as soon as possible, and in any case within seven (7) days after receipt of the complaint. If Covered is unable to formulate a substantive response to the complaint within such period, Covered will confirm receipt of the complaint within seven (7) days after receipt of the complaint and give an indication of the term within which it expects to be able to give a substantive or definitive response to the Customer.

ARTICLE 11 - CHANGES IN THE TERMS AND CONDITIONS

11.1 Other than as may be required by law, we reserve the right to modify or withdraw, temporarily or permanently, the Site (or any part of) with or without notice to you, and you confirm that we shall not be liable to you or any third party for any modification to withdraw or withdrawal of the Site or any portion of it.

11.2 We may alter these Terms and Conditions from time to time, and your use of the Site (or any part of the Site) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Terms have been changed. If you do not agree to any change to these Terms and Conditions then you must immediately stop using the Site.

11.3 The Site is subject to constant change. You will not be eligible for any compensation, because you cannot use any part of the Site or because of a failure, suspension or withdrawal of all or part of the Site.

ARTICLE 12 - PERSONAL DETAILS

12.1 Covered will process the Customer’s personal data in accordance with the Privacy Policy and Cookie Policy as published on the Site.

ARTICLE 13 – INTELLECTUAL PROPERTY OWNERSHIP AND USE

13.1 You acknowledge and agree that all of our trademarks, logos, copyrights and any and all other intellectual property rights in all material or content contained within the Site, its content (including - but not limited to - text, design, layout, brochures, catalogues images, Instagram and/or TikTok posts, and videos) shall remain at all times vested in Covered or, in the cases where we are using such material or content under authority from a third party, in the owner of such material or content.

13.2 We grant you the limited right to access and make use of the Site. However, you shall not: (a) reproduce, duplicate, copy, sell or otherwise exploit the Site or any image, page layout, page design, trade dress, trademark, logo or other content (“Site Content”) for any commercial purpose; (b) use a robot, spider or data mining or extraction tool or process to monitor, extract or copy Site Content; (c) use any meta tags, search terms, key terms, or the like that contain the Site’s name or our trademarks; (d) engage in any activity that interferes with the Site or another user’s ability to use the Site; (e) modify, create derivative works from, reverse engineer, decompile or disassemble any technology used to provide the Site and the goods or services offered on the Site; or (f) assist or encourage any third party in engaging in any activity prohibited by these Terms and Conditions.

13.3 You may not use, copy, distribute, or exploit any of the Site content in any manner without our prior written permission.

13.4 All Site content and all materials and content contained within the Site, including but not limited to the text, graphics, logos, icons, images, audio clips, video clips, articles, posts and data appearing on the Site, are owned by us, or used by us under authorization, and are protected by trademark and copyright laws. No portion of the materials or content on these pages may be reprinted or republished in any form without our express written permission.

13.5 We respect the intellectual property rights of others and require that our users do the same. If you believe your work has been copied in a manner that constitutes copyright infringement, or you believe your rights are otherwise infringed or violated by anything on the Site, please notify us by sending an email to the following address: info@coveredstudio.com.

ARTICLE 14 - EXTERNAL WEBSITES AND RESOURCES

14.1 You may have come to our Site through a link from third-party website, and our Site may link to third-party websites. We are not responsible for the availability of any websites owned or controlled by third-parties. We do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content (including misrepresentative or defamatory content) of any third party websites, including (without limitation) any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offense caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such third-party external sites or resources.

SECTION 15 - RELATIONSHIP WITH SHOPIFY

15.1 Covered is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our Store are made directly with Covered. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and Covered, including any injury, damage, or loss resulting from purchased products and services. You hereby expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with Covered.

ARTICLE 16 – FINAL PROVISIONS

16.1 The Terms and Conditions and the Agreement are exclusively construed in accordance with and shall be exclusively governed by the laws of the Netherlands. If you are acting as a consumer and if mandatory statutory consumer protections in your country of residence contain provisions that are more beneficial for you, such provisions may apply irrespective of the choice of law.

16.2 Except in case of a dispute with a consumer, any dispute arising out or in connection with the Terms and Conditions and the Agreement, including disputes concerning the existence and validity thereof will, if no amicable settlement can be reached, be exclusively submitted to the competent court of Amsterdam.

16.3 If the Customer is a consumer and resides within the European Union, or in Norway, Iceland or Liechtenstein, the Customer may also be able to refer a dispute to the European Online Dispute Resolution (“ODR”) platform at http://ec.europa.eu/consumers/odr. The ODR platform is a web-based platform which is designed to help consumers who have bought products or services online. It provides access to independent alternative dispute resolution services which are usually free for consumers to use. Covered has the discretion as to whether it will agree to a complaint being resolved through the ODR platform.

16.4 In the event of any conflict or inconsistency between the provisions in these Terms and Conditions and the Agreement, the provisions of the Agreement will prevail.

16.5 These Terms and Conditions are not intended to be for the benefit of, and will not be exercisable by, any person who is not a party to them.

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail or in writing.

Covered

Keizersgracht 520H

1017 EK Amsterdam

The Netherlands

E: info@coveredstudio.com

Chamber of Commerce number: 88811115

Last updated: May 31, 2026